Last updated: 26 October 2026
Where we deliver
We currently deliver to addresses within South Africa. If you are outside South Africa and would like to order, please contact us at chris@inctrl.co.za before placing an order so we can confirm whether and how we can deliver to you.
Shipping costs
A flat shipping fee of R200 (VAT inclusive) applies to orders containing physical items delivered within South Africa. The shipping cost is shown at checkout before you pay. Digital downloads are delivered electronically, do not need shipping and carry no shipping fee. If your order has both physical items and digital downloads, the shipping fee is charged once for the physical items.
Production and delivery times
Most of our products, including T-shirts, sublimation items, stickers and banners, are printed to order, so production time comes before shipping. Personalised items need 3 to 5 business days for production, counted from when your payment has cleared and your artwork has been approved. We only ship your order once production is complete. Business days exclude weekends and public holidays. After dispatch, delivery time depends on the courier and your location. Timeframes are estimates, and delays can occur for reasons outside our control, such as courier delays, public holidays or supplier stock shortages. If we expect to miss an agreed date, we will let you know as soon as we can.
Production only starts once your order is paid for and, where relevant, your artwork or proof has been approved.
Delivery addresses
Please make sure the delivery address and contact number you give us are correct and complete. We cannot be held responsible for delivery problems caused by incorrect or incomplete details. If an order is returned to us because of an incorrect address or because nobody was available to receive it, we may charge the cost of re-delivery.
Receiving your order
Please check your parcel when it arrives. If it is damaged, or items are missing or incorrect, contact us at chris@inctrl.co.za within 7 days of delivery, include your order number and clear photos, and we will put it right in line with our Refund and Returns Policy. Your legal rights under the Consumer Protection Act are not affected.
Tracking
Where the courier provides tracking, we will send you the tracking details by email once your order has been dispatched.
Contact us
Questions about delivery? Email us at chris@inctrl.co.za.
