Last updated: 26 October 2026
InCTRL Printing Services (“we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through inctrl.co.za, why we collect it, how we use and protect it, and what rights you have. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
We are the responsible party for your personal information. InCTRL Printing Services, Canna Street, Doornpoort, Pretoria, 0186, South Africa. Email: chris@inctrl.co.za.
Information we collect
- Order information: your name, email address, phone number, delivery and billing address, and the products, artwork, text and files you submit for printing.
- Payment information: payments are processed by PayPal. We do not see or store your full card details. We receive confirmation of payment and limited transaction details.
- Enquiries: the details you give us when you contact us by email or through a form on the website.
- Account and wishlist information: if you create an account or use a wishlist, the details you provide and the items you save.
- Newsletter information: your name and email address if you subscribe to our emails.
- Technical information: your IP address, browser and device type, pages visited and similar usage data, collected through cookies and similar technologies.
How we use your information
- To process and fulfil your orders, including printing, packaging and delivery.
- To communicate with you about your order, and to respond to enquiries and support requests.
- To take payment and prevent fraud.
- To send you marketing emails, but only if you have subscribed or otherwise agreed, and you can unsubscribe at any time.
- To keep the website secure, understand how it is used and improve it.
- To show you relevant advertising on other platforms, where we use advertising tools (see Cookies and tracking below).
- To comply with our legal and tax obligations.
Why we may process your information
We process your personal information where it is necessary to conclude or perform a contract with you, where we are required to by law, where you have given consent, or where it is necessary for our legitimate interests (such as running and securing our business) and does not unfairly affect your rights. Where we rely on consent, you can withdraw it at any time.
Who we share your information with
We do not sell your personal information. We share it only as needed with trusted service providers who help us run our business, such as:
- payment processors (PayPal);
- couriers and delivery companies;
- our website hosting, security and email delivery providers;
- analytics and performance tools (such as Jetpack);
- email marketing tools (such as MailPoet);
- advertising and marketing platforms we use to promote our products (such as Google, Pinterest, Reddit and Snapchat);
- professional advisers, and authorities where the law requires us to disclose information.
These providers may only use your information for the services they provide to us.
Cookies and tracking
The website uses cookies and similar technologies to make the shop work (for example to remember your cart), to understand how the website is used, and to support advertising. You can control or delete cookies in your browser settings. If you block certain cookies, some parts of the website may not work properly.
Transfers outside South Africa
Some of our service providers store or process information in other countries. Where this happens, we take reasonable steps to make sure your information is protected in line with POPIA.
How long we keep your information
We keep personal information only for as long as it is needed for the purpose we collected it, to meet legal, tax and accounting requirements, or to resolve disputes. After that, we delete it or make it anonymous.
Security
We take reasonable technical and organisational steps to protect your personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If there is a security compromise that affects your information, we will notify you and the Information Regulator as required by law.
Your rights
Under POPIA you have the right to:
- ask us whether we hold personal information about you and request access to it;
- ask us to correct or delete personal information that is inaccurate, outdated, incomplete or unlawfully held;
- object to the processing of your personal information, including for direct marketing;
- withdraw your consent where we rely on it;
- lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
To use any of these rights, email us at chris@inctrl.co.za. We may need to verify your identity first.
Marketing emails
If you receive marketing emails from us, every email includes an unsubscribe link. You can also ask us to stop at any time by emailing chris@inctrl.co.za.
Children
Our website is not aimed at children under 18, and we do not knowingly collect their personal information. If you are a parent or guardian and believe a child has given us information, please contact us and we will delete it.
Links to other websites
The website may link to other websites. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
Questions about this policy or your information? Email chris@inctrl.co.za or write to InCTRL Printing Services, Canna Street, Doornpoort, Pretoria, 0186.
